Participant Onboarding
Change the current onboarding, make the new one more Clarity on the choose skills process, more trust in the process, and feedback on actions, we improved to whole process.
Understand the problem
This onboarding process was old with no good UX practices, to be more specific it was missing some clarity on the skills needed to choose, what they would gain from it, how to measure it, and give feedback when it was done
The drop rate on the Onboarding process and using CSM's, around 20%
My role
In this project, I needed to drive the business to understand that we have a problem with this flow although it was basic and "working," I drove user feedback, talked to stakeholders, mapping the flow, and understood the gaps then I did the UX/UI side of this project
The goal
We need to apply new UI with progress bar also give growth added value on the welcome screen in the onboarding. Need to indicate to users where they are across the timeline and what to expect to come next. Seal the onboarding process with a summary of the user's choices and program settings
Old approach
some screens from the old onboarding process with components that was not fully right to the specific case of use
